WR Sheave Gauges, Ltd. guarantees our products; if an item hasn't met your expectations, you can apply for a refund.
If you have any questions about our guarantee, please, email us using our Contact Form or call us at 1-877-343-5938.
Returns, Exchanges & Cancellations
Returns and exchanges must first be made by contacting our Customer Service Center at 1-877-343-5938. We will advise you how to return your products for a refund. Subject to the following conditions:
Returning by mail
Within Canada: Returned items must be sent via insured, prepaid Regular Post. Please ensuring your return allows you to track your parcel. Please Note: We cannot accept CODs or courier deliveries.
Outside the Canada: Ship goods prepaid, by insured ground or air shipping.
Please Note: Do not return items by UPS or other carriers, as duty and/or brokerage fees will be charged, and your return will be refused by WR Sheave Gauges, Ltd..
If you are requesting an exchange, please remember to include sufficient payment for the return postage. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.
Please note: Our Processing Center cannot accept returns in person.
Mail returns within Canada to:
WR Sheave Gauges, Ltd.
For all other returns contact us first using our, [email] or call us at [phone].
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